Banking

International Journal of Trade, Economics and Finance, Vol.2, No.1, February, 2011 2010-023X Impacts of proceeds quality on customer satisfaction: Study of On plication briming and automatic teller machine wait ons in Malaysia Hazlina Abdul Kadir, Nasim Rahmani and Reza Masinae become the first pious banality to offer net avowing service in Malaysia through its witness portal, www.maybank2u.com. This service offered many financial function to customers. Customers were able to take over their bills, check their balance and lurch money to other accounts. It abided free-and-easy customer support service via email as hearty as call back line from 6 A.M to 12 midnight. some other(prenominal) domesticated bank is the Hong Leong bank that introduced internet banking in declination 2000 and it provides not only all(prenominal) previously Phone banking services scarcely also offers the survival of accessing to all history transaction on its websites, www.hlbb.hongle ong.com.my. They also provide customer service via email and telephone line that is annoytable daily from 7am to 11 pm. Third bank that offered internet banking in Malaysia was Southern coast. (Southern bank later acquired by Bumiputra Commerce Bank. Then, these ii banks along with CIMB Investment Bank created a universal bank which is currently called CIMB Bank).

Alliance bank is another bank which offered internet banking toward the end of 2001 via www.alliancebank.com.my. A recent recapitulation about the Malaysian banks websites indicates that all domestic banks which were called anchor banks birth a websit e and offer online banking services. Others ! banks are Am bank, AFFIN, Public, EON and RHB Bank Berhad in Malaysia. AbstractThis study tries to mark the effects of services offered by Malaysian banks through online media and ATMs on customer satisfaction. euchre students from different universities in Malaysia including University of Malaya, University Kebangsan Malaysia, University Putra Malaysia, Multimedia University Malaysia and Limkokwing University chosen as a sample frame of the...If you want to get a skillful essay, order it on our website: OrderCustomPaper.com

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