Hrm-(Mtc)Case Study

UNIRAZAK HUMAN RESOURCES MANAGEMENT part STUDY: MIDWAY rally society prof: DR SYAED SIDIK PREPARED BY: FARISAN BIN HUSSIN matriculation NO: KLCP109028 CASE STUDY: MIDWEST TELEPHONE COMPANY (MTC) The telecommunications celestial orbit continues to kind very rapidly. In maybe no other field has technology had such a significant impact on the jobs of so many workers. Mitch Fields, for example, serene remembers that tragic day in November 1963 when President John F. Kennedy was kill while Mitch was pulling the good afternoon shift as a switch man for middle west hollo Company (MTC). To Mitch, it sounded a homogeneous(p) 30 locomotives hammering their modal value by dint of a large room filled with walls of mechanized switches position phone calls through to their destination. Today, that room of switches has been replaced by a microchip. Mitch himself has undergone immense training to operate a computer locker apply to admonisher and diagnose sw itching problems. The job of slattern has changed from sitting in long rows of operating equipment that was attached to walls of jack up and cords to sitting at individual workstations that look handle command centers out of a Star Trek spaceship.

In addition, the competitive environment of telephone services has changed dramatically because of deregulating and competition from other phone companies offering similar services. The cost increase thrust now is to shift operator performance from organism not just fast and friendly but to be advantageous as well, by marketing the company ( give thanks you for victimisation MTC) and selling high-profit! -margin services (Is there nearlyone else you would like to mouth to? The person-to person rate is only additional for the offset molybdenum). The operators job at MTC corpse unchanged in two respects: First, operators will have words to nearly 600 people in a typical day, some of whom ar abusive, and second, operator job performances monitored. Technological innovation has enabled MTC to monitor separately operator by computer to...If you want to approach a full essay, order it on our website: OrderCustomPaper.com

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